Fundamentals of Quality Tools Training Programme

Empower every employee with essential problem-solving skills.
This 1-day course introduces the foundational concepts and practical applications of quality tools, designed for professionals across all roles and industries—whether in manufacturing or services. Participants will learn how to measure, collect, and present data effectively to support process improvement and informed decision-making.

Learning Outcomes

By the end of the course, participants will be able to:

• • Understand the importance of managing process variation
  • Explain the basic flow of structured problem solving
  • Apply key statistical measures and understand normal distribution
  • Identify and use quality tools effectively in problem-solving scenarios

Training Methodology

A practical and engaging approach combining:

• • Instructor-led lectures
  • Interactive discussions

Pre-requisites

No prior experience required. Open to all backgrounds.

Duration

1 Day

Who Should Attend

This course is ideal for professionals who have not received formal training in quality tools or problem-solving techniques, including:

• • Technicians
  • Supervisors
  • Executives
  • Engineers
  • Managers
  • Directors
  • Decision-makers
  • General staff

Course Structure

Introduction & Overview

• • Problem-solving methodology
  • Understanding process variation and quality issues (defects)
  • Basic statistics and distribution types

Core Quality Tools

• • Process Mapping
  • Cause & Effect Diagram (Fishbone)
  • Check Sheet
  • Pareto Chart
  • Histogram
  • Time Series Chart
  • Scatter Plot

Additional Tools

• • Concentration Diagram
  • Box Plot
  • Cause & Effect Matrix

Ready to build a culture of quality and continuous improvement?
Join our Quality Tools training and equip your team with the skills to solve problems effectively and drive operational excellence.